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Common queries answered

Frequently asked Questions

It will depends on your country. 

Visit Shipping & Delivery for more information.

We have 30 days money back guarantee with a 1 year warranty. 

Visit Shipping & Return for more information.

If you added the wrong shipping information for your order, please contact us as soon as possible. We will do our best to change it for you, but we can not guarantee anything in this case because our orders are being processed and shipped very fast after purchase.

You will receive an email confirmation for your order when your order is complete. You will also get a shipping confirmation email with a tracking number once your order has been shipped out. If you have any questions regarding your order status or haven’t receive an email, please contact us at support@binomassage.com.

You can directly chat with us in the live chat, send us a message or email us.

If you added the wrong shipping information for your order, please contact us as soon as possible. We will do our best to change it for you, but we can not guarantee anything in this case because our orders are being processed and shipped very fast after purchase.

We ship to most countries. 

Visit Shipping & Return for more information.

To qualify for our Money Back Guarantee please follow these simple instructions:
* Contact our customer support team at support@binomassage.com and begin the troubleshooting process. This must be done within 30 days from the date of purchase.
* One of our customer support specialists will begin the process of troubleshooting or helping you use the product correctly according to our suggested use.
* Follow all troubleshooting steps and provide attachments/evidence for the team to be able to assist you properly.
* The returned items should include all parts as delivered. Missing items may void the 30-day money back guarantee.We only give a refund if the item will be shipped back to us again.

NOTE:
*As it is written with our policy, return shipping cost is not covered by Bino. In case the device is damaged, we saw that the device is damaged, we are going to send a new one.

Attention!
NO CREDIT and NO WARRANTY will be given to any force majeure and man-made causes to a defective product, such as improper care, personal tear down and willful damage, etc.

Please check your spam folder for any missing emails, and add us to your safe senders list to ensure future notifications are delivered to your inbox.

Still need help?

Get in touch with us

Contact Info

Address: West Wing, 2/F, 822 Lai Chi Kwok Road,
Cheung Sha Wan, Hong Kong

Phone: +852 5213-4354

Email: support@binomassage.com